Support
How to get help with Prelude Topology Engine.
This page explains how to get help with Prelude TE.
Before opening a request
Most issues are faster to resolve with a small amount of pre-work:
- Search the docs for the symptom keyword.
- Look at Dashboard in the UI for any peer not in
established, and read its State history. - Look at Outputs for any output not in
connected, and read itslast-error. - Capture the engine logs around the time of the issue. They
live under
storage/logs/(e.g.prelude-te.log,access.log).
What to include in a support request
- Prelude TE version (the image tag you ran).
- Deployment target: Docker, Podman, air-gapped.
- Platform: OS + version, CPU architecture.
- A short description of what you expected vs what happened.
- Reproduction steps if you have them.
- Relevant log excerpts (10–30 lines around the symptom).
- The output of
GET /api/topology/statsat the time of the issue, when relevant.
Channels
Contact the Arolo Solutions team at contact@arolo-solutions.com for support, license inquiries, registry access, evaluation requests, or any other product question. The team will route you to the right channel.
Reporting security issues
For security reports, email contact@arolo-solutions.com and ask to be put in touch with the security team. Do not include sensitive details (credentials, private keys, customer data) in a regular support request.