Support

This page explains how to get help with Prelude Collector.

Before opening a request

Most issues are faster to resolve with a small amount of pre-work:

1. Search the docs for the symptom keyword.
2. Capture the collector logs around the time of the issue.
3. Capture the relevant /health and /metrics output.

What to include in a support request

• Collector version (prelude-collector --version or the image tag).
• Deployment target: Docker, Podman, air-gapped.
• Platform: OS + version, CPU architecture.
• A short description of what you expected vs what happened.
• Reproduction steps if you have them.
• Relevant log excerpts (10-30 lines around the symptom).
• Output of /health at the time of the issue.

Channels

Open a support request through your standard Arolo Solutions support channel. If you do not have one yet, or for any other inquiry — license keys, evaluation requests, partnership questions — email support@arolo-solutions.com and the team will route you.

Reporting security issues

For security reports, use the dedicated security channel provided by Arolo Solutions, or email support@arolo-solutions.com and ask to be put in touch with the security team. Do not include sensitive details (credentials, private keys, customer data) in a regular support request.